Privacy policy

1) Introduction and contact details of the controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we will inform you about how we handle your personal data when you use our website. Personal data is all data with which you can be personally identified.

1.2 The controller in charge of data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is veloheld GmbH, An der Schleife 9, 01099 Dresden, Deutschland, Tel.: +49 (0)351 212 952 95, E-Mail: info@veloheld.de. The controller responsible for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

2) Data collection when visiting our website

2.1 If you use our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the data that your browser transmits to the site server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

Our visited website
Date and time at the time of access
Amount of data sent in bytes
Source/reference from which you reached the page
Browser used
Operating system used
IP address used (if applicable: in anonymized form)
Processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of unlawful use.

2.2 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller). You can recognize an encrypted connection by the character string “https://” and the lock symbol in your browser line.

3) Cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your end device. Some of these cookies are automatically deleted after you close your browser (so-called “session cookies”), while others remain on your device for longer and enable page settings to be saved (so-called “persistent cookies”). In the latter case, you can find the storage period in the cookie settings overview of your web browser.

If personal data is also processed by individual cookies used by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR either for the execution of the contract, in accordance with Art. 6 para. 1 lit. a GDPR in the case of consent given or in accordance with Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

You can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general.

Please note that if you do not accept cookies, the functionality of our website may be restricted.

4) Making contact

When you contact us (e.g. via contact form or email), personal data is processed exclusively for the purpose of processing and responding to your request and only to the extent necessary for this purpose.

The legal basis for the processing of this data is our legitimate interest in responding to your request in accordance with Art. 6 para. 1 lit. f GDPR. If your contact is aimed at a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted if it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that there are no statutory retention obligations to the contrary.

5) Comment function

As part of the comment function on this website, in addition to your comment, information about the time the comment was created and the commentator name you have chosen will be stored and published on this website. Your IP address will also be logged and stored. The IP address is stored for security reasons and in the event that the person concerned violates the rights of third parties or posts illegal content by posting a comment. We need your e-mail address in order to contact you if a third party objects to your published content as unlawful.

The legal basis for the storage of your data is Art. 6 para. 1 lit. b and f GDPR. We reserve the right to delete comments if they are objected to as unlawful by third parties.

6) Data processing when opening a customer account
In accordance with Art. 6 para. 1 lit. b GDPR, personal data will continue to be collected and processed to the extent necessary if you provide it to us when opening a customer account. The data required to open an account can be found in the input mask of the corresponding form on our website.

Deletion of your customer account is possible at any time and can be done by sending a message to the above-mentioned address of the controller. After deletion of your customer account, your data will be deleted, provided that all contracts concluded through it have been fully processed, there are no legal retention periods to the contrary and we have no legitimate interest in further storage.

7) Use of customer data for direct advertising

Registration for our e-mail newsletter

If you register for our e-mail newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your e-mail address. The provision of further data is voluntary and is used to address you personally. We use the so-called double opt-in procedure for sending newsletters, which ensures that you only receive newsletters if you have expressly confirmed your consent to receive the newsletter by clicking on a verification link sent to the email address provided

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 para. 1 lit. a GDPR. We store your IP address entered by the Internet service provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your email address at a later date. The data we collect when you register for the newsletter is used strictly for the intended purpose.

You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message to the controller named at the beginning. Once you have unsubscribed, your e-mail address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

8) Data processing for order processing

8.1 Insofar as necessary for contract processing for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution in accordance with Art. 6 Para. 1 lit. b GDPR.

If we owe you updates for goods with digital elements or for digital products on the basis of a corresponding contract, we process the contact data (name, address, email address) provided by you when placing the order in order to inform you personally by suitable means of communication (e.g. by post or email) about upcoming updates within the legally prescribed period as part of our statutory information obligations pursuant to Art. 6 para. 1 lit. c GDPR. Your contact details will be used strictly for the purpose of notifying you of updates owed by us and will only be processed by us for this purpose to the extent that this is necessary for the respective information.

To process your order, we also work together with the following service provider(s), who support us in whole or in part in the execution of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

8.2 Transfer of personal data to shipping service providers

– German Post

We use the following provider as a transportation service provider: Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn, Germany

We will pass on your e-mail address and/or telephone number to the provider in accordance with Art. 6 para. 1 lit. a GDPR before delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, provided that you have given your express consent to this during the ordering process. Otherwise, we will only pass on the name of the recipient and the delivery address to the provider for the purpose of delivery in accordance with Art. 6 para. 1 lit. b GDPR. The data will only be passed on if this is necessary for the delivery of goods. In this case, prior coordination of the delivery date with the provider or notification of delivery is not possible.

Consent can be revoked at any time with effect for the future vis-à-vis the controller named above or vis-à-vis the provider.
– DHL

We use the following provider as our transport service provider: DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany

Consent can be revoked at any time with effect for the future vis-à-vis the controller named above or the provider.

8.3 Use of Payment Service Providers

Apple Pay

If you choose the payment method “Apple Pay” from Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, the payment processing is carried out through the “Apple Pay” function of your device operated with iOS, watchOS, or macOS by debiting a payment card stored in “Apple Pay.” Apple Pay utilizes security features integrated into the hardware and software of your device to protect your transactions. To authorize a payment, entering a code predetermined by you and verification through the “Face ID” or “Touch ID” function of your device are required.

For payment processing purposes, your information provided during the ordering process, along with details about your order, is transmitted to Apple in encrypted form. Apple then encrypts this data again with a developer-specific key before forwarding it to the payment service provider linked to the payment card in Apple Pay for payment execution. Encryption ensures that only the website through which the purchase was made can access the payment data. After the payment is made, Apple sends your device account number and a transaction-specific, dynamic security code to the originating website to confirm the payment success.

If personal data is processed during the described transmissions, the processing is carried out exclusively for the purpose of payment processing in accordance with Art. 6 para. 1 lit. b GDPR.

Apple retains anonymized transaction data, including the approximate purchase amount, date and time, and whether the transaction was successfully completed. Anonymization ensures complete de-identification. Apple uses the anonymized data to improve “Apple Pay” and other Apple products and services.

When using Apple Pay on the iPhone or Apple Watch to complete a purchase made through Safari on the Mac, the Mac and the authorization device communicate through an encrypted channel on Apple’s servers. Apple does not process or store any of this information in a format that can identify you. You can disable the option to use Apple Pay on your Mac in the settings of your iPhone. Go to “Wallet & Apple Pay” and disable “Allow Payments on Mac.”

For further information on data protection with Apple Pay, please visit the following website: https://support.apple.com/de-de/HT203027

Mollie

This website offers one or more online payment methods from the following provider: Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands.

When selecting a payment method from the provider where you make a prepayment (such as credit card payment), your payment data provided during the ordering process (including name, address, bank and card information, currency, and transaction number), as well as information about the content of your order, will be transmitted to them in accordance with Art. 6 para. 1 lit. b GDPR. The disclosure of your data in this case is solely for the purpose of payment processing with the provider and only to the extent necessary for this purpose.

Paypal

This website offers one or more online payment methods from the following provider: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

When selecting a payment method from the provider where you make a prepayment, your payment data provided during the ordering process (including name, address, bank and card information, currency, and transaction number), as well as information about the content of your order, will be transmitted to them in accordance with Art. 6 para. 1 lit. b GDPR. The disclosure of your data in this case is solely for the purpose of payment processing with the provider and only to the extent necessary for this purpose.

When selecting a payment method where we make a prepayment, you will also be prompted during the order process to provide certain personal data (first and last name, street, house number, postal code, city, date of birth, email address, phone number, possibly data for an alternative payment method).

To protect our legitimate interest in determining your creditworthiness in such cases, this data will be transmitted to the provider for the purpose of a credit check in accordance with Art. 6 para. 1 lit. f GDPR. Based on the personal data you provide and other data (such as shopping cart, invoice amount, order history, payment experiences), the provider checks whether the selected payment option can be granted in terms of payment and/or default risks.

The credit report may include probability values (so-called score values). To the extent that score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical method. The calculation of score values includes, among other things, but not exclusively, address data.

You can object to the processing of your data at any time by sending a message to us or to the provider. However, the provider may still be entitled to process your personal data if this is necessary for the contractual processing of payments.

9. Page Functionalities

9.1 YouTube

This website uses plugins to display and play videos from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transmitted to: Google LLC., USA

When you access a page of our website that contains such a plugin, your browser establishes a direct connection to the servers of the provider to load the plugin. In doing so, certain information, including your IP address, is transmitted to the provider.

If playback of embedded videos through the plugin is initiated, the provider also uses cookies to collect information about user behavior, create playback statistics, and prevent abusive behavior.

If you are logged into a user account with the provider during your visit to our site, your data will be directly associated with your account when you click on a video. If you do not wish this association with your account, you must log out before activating the playback button.

All the aforementioned processes, especially the setting of cookies for reading information on the used device, only occur if you have given us your explicit consent according to Art. 6 para. 1 lit. a GDPR. You can revoke the granted consent at any time with effect for the future by deactivating this service using the “Cookie Consent Tool” provided on the website.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.

9.2 Google Maps

This website uses an online mapping service from the following provider: Google Maps (API) by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).

Google Maps is a web service for displaying interactive (land) maps to visually represent geographical information. By using this service, our location is displayed, and any route is facilitated.

Upon accessing the subpages into which the Google Maps map is integrated, information about your use of our website (e.g., your IP address) is transferred to Google servers and stored there. This may also involve transmission to the servers of Google LLC. in the USA, regardless of whether Google provides a user account through which you are logged in or whether a user account exists. If you are logged into Google, your data is directly assigned to your account. If you do not wish this assignment to your Google profile, you must log out before activating the button. Google stores your data (even for users not logged in) as usage profiles and evaluates them.

The collection, storage, and evaluation are carried out in accordance with Art. 6 para. 1 lit. f GDPR based on Google’s legitimate interest in displaying personalized advertising, market research, and/or the needs-based design of Google websites. You have the right to object to the creation of these user profiles, and to exercise this right, you must contact Google. If you do not agree to the future transmission of your data to Google as part of using Google Maps, there is also the option to completely deactivate the Google Maps web service by turning off the JavaScript application in your browser. Google Maps and, therefore, the map display on this website cannot be used in this case.

As legally required, we have obtained your consent according to Art. 6 para. 1 lit. a GDPR for the processing of your data as described above. You can revoke your consent at any time with effect for the future. To exercise your revocation, please follow the above-mentioned option to object.

10. Tools and Miscellaneous

10.1 – weclapp

For accounting purposes, we use the services of the cloud-based accounting software provided by the following supplier: weclapp SE, Neue Mainzer Straße 66 – 68, 60311 Frankfurt am Main, Germany.

The provider processes our company’s incoming and outgoing invoices, and possibly also our bank transactions, to automatically record invoices, match transactions, and create financial accounting through a partially automated process.

If personal data is processed in this context, the processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in efficiently organizing and documenting our business transactions.

10.2 Cookie Consent Tool

This website uses a “Cookie Consent Tool” to obtain effective user consents for consent-required cookies and cookie-based applications. The “Cookie Consent Tool” is displayed to users in the form of an interactive user interface when the page is accessed, allowing consents to be given for specific cookies and/or cookie-based applications by checking a box. By using the tool, all consent-required cookies/services are only loaded if the respective user gives consent by checking the box. This ensures that such cookies are only set on the user’s respective device if consent has been given.

The tool sets technically necessary cookies to store your cookie preferences. Personal user data is generally not processed.

If, in individual cases, the processing of personal data (such as the IP address) is nevertheless carried out for the purpose of storing, assigning, or logging cookie settings, this is done in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in legally compliant, user-specific, and user-friendly consent management for cookies and, thus, in a legally compliant design of our online presence.

Another legal basis for processing is also Art. 6 para. 1 lit. c GDPR. As controllers, we are legally obliged to make the use of technically unnecessary cookies dependent on the respective user’s consent.

If necessary, we have concluded an order processing agreement with the provider, which ensures the protection of our site visitors’ data and prohibits unauthorized disclosure to third parties.

Further information about the operator and the settings options of the Cookie Consent Tool can be found directly in the corresponding user interface on our website.

11. Rights of the Data Subject

11.1 The applicable data protection law grants you the following data subject rights (information and intervention rights) vis-à-vis the data controller with regard to the processing of your personal data, whereby reference is made to the specified legal basis for the respective exercise conditions:

Right to information according to Art. 15 GDPR; Right to rectification according to Art. 16 GDPR; Right to erasure according to Art. 17 GDPR; Right to restriction of processing according to Art. 18 GDPR; Right to information according to Art. 19 GDPR; Right to data portability according to Art. 20 GDPR; Right to revoke granted consent according to Art. 7 para. 3 GDPR; Right to lodge a complaint according to Art. 77 GDPR.

11.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA BASED ON OUR OVERRIDING LEGITIMATE INTEREST IN THE CONTEXT OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED. HOWEVER, CONTINUED PROCESSING MAY BE RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR IF PROCESSING SERVES TO ASSERT, EXERCISE, OR DEFEND LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING. YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED FOR DIRECT ADVERTISING PURPOSES.

12. Duration of Personal Data Storage

The duration of the storage of personal data is determined by the respective legal basis, the purpose of processing, and, if applicable, additionally by the respective statutory retention period (e.g., commercial and tax retention periods).

For processing personal data based on express consent according to Art. 6 para. 1 lit. a GDPR, the relevant data will be stored until you revoke your consent.

If there are legal retention periods for data that are processed within the scope of legal or quasi-legal obligations based on Art. 6 para. 1 lit. b GDPR, these data will be routinely deleted after the retention periods have expired, provided they are no longer required for contract fulfillment or contract initiation and/or there is no longer a legitimate interest on our part in continuing to store them.

For processing personal data based on Art. 6 para. 1 lit. f GDPR, this data is stored until you exercise your right to object according to Art. 21 para. 1 GDPR, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights, and freedoms, or if the processing serves to assert, exercise, or defend legal claims.

For processing personal data for the purpose of direct advertising based on Art. 6 para. 1 lit. f GDPR, this data is stored until you exercise your right to object according to Art. 21 para. 2 GDPR.

Unless otherwise stated in the specific processing situations described in this statement, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.